Username / Password
Q: I forgot my username / password. Can you tell me what it is?
A: No problem! Just click Forgot password? at the login area. Enter either your email address or username. Then your password will be mailed to your registered mailbox within a few minutes. If you haven't received the email within 24 hours, or have changed the email address you registered with, please contact us at 1-416-628-1072 or email support@searchboomers.com.
Q: Login problem
A: Your username and password are case-insensitive. Please make sure you input them correctly. If the problem still persists, you may have turned cookies off by accident. Check your cookies setting on your browser and make sure it is turn on. For more details about cookies, please check Enable cookies. Still need help? Contact us.
Q: How do I change my password / username?
A: To change your username, click on 'My Settings' on the top bar, and then 'Update Account'. Look for the 'Username' field.
To change your password, click on 'My Settings' on the top bar, and then 'Update Account'. On the left side, look for 'Change password'.
My Photos
Q: How do I post a photo?
A: searchboomers.com makes it easy for you to post a photo. To upload a photo directly from your computer, simply go to the "My Account / Home", select "Add / Manage photo", and follow the instructions. If you can not upload photos to your profile using your iPhone or iPad, please download our APP first so you can upload your photos directly:
http://itunes.apple.com/us/app/seniormatch/id479764699?mt=8 You also have the option to email your photos to us at support@searchboomers.com. They will be uploaded to your profile within 2 business days.
Q: How long will it take for my photo to appear?
A: Normal posting time for photos is 24-72 hours. Our staff must approve each photo to maintain the quality of matches available through searchboomers.com.
Q: I'm following all the guidelines and still having trouble in posting photos. Any suggestions?
A: Please review the following photo uploading requirements and re-submit your photos for approval:
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Only GIF, JPG (Jpeg), PNG, BMP or TIFF files. Photos should be less than 5M in file size.
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No illustrations, drawings or caricatures; no contact info; no porn, copyrighted photos.
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Real, clear and nice-looking photos will get priority listing.
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Your photos will be reviewed. Inappropriate photos will be deleted.
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If you are experiencing problems when uploading photos, contact us for help.